Frequently Asked Questions

How should I care my leather case?

As genuine leather material is used for all MOTIFSIO cases, proper care is necessary to keep your accessory at its finest. Keep your leather product dry and clean from dirt by wiping it with a piece of absorbent cloth. Remember to avoid: frequent contact with abrasive surfaces, damp and humid environments, direct exposure to sunlight and extreme heat, direct contact with liquids such as water, perfume, cosmetics, greasy substances, and hydroalcoholic solutions,direct contact with materials that can transfer color pigments onto the leather (e.g., newspapers, magazines, dyes)

What is your warranty policy?

Each of our pieces is covered by a 12 month warranty for the case and by a 3 month warranty for the monogram, which ensures that any significant fault occurring within this timeframe will be resolved, with options including a credit, replacement, repair or refund depending on the nature of the issue.

How can I check my order status?

Please email us at support@motifsio.com

How long does the delivery take?

After an order has shipped typical delivery time for order is 1-3 business days. Shipment of orders placed during public holidays and peak seasons may take additional time to arrive due to potential delays in processing and Customs authorization. In some cases, the Customs office of the destination country may need additional documents and time for the clearance process, which may result in delivery delay.

Which payment methods do you support?

We accept major debit cards and credit cards (VISA, MASTERCARD and AMEX)

Will I have to pay international taxes and duties?

Customs duties and taxes are not included and would have to be paid separately by the customer. International customers are liable to pay inbound duties and taxes in accordance with the customs laws and regulations of the customer’s country. Duties and taxes do not apply for orders shipped within Romania and the European Union. For further details of charges, please contact your local Customs office directly.

What is your return policy?

We do not accept returns of any item that has been monogrammed, unless it is deemed faulty. If your product is faulty or damaged in transit MOTIFSIO will repair or replace your product as necessary, free of charge. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Please email support@motifsio.com with your order number and photographs of the faulty product.

Didn't find an answer to your question?